Inquiries to the HR and labor affairs department were automated with an in-house chatbot powered by generative AI, freeing staff from manual, repetitive responses.
■ The Challenge
Questions about work rules and internal policies were concentrated on HR and labor staff every day, consuming significant time on repeated answers. Answer quality also varied depending on who responded.
■ Our Approach
Using the OpenAI API, we built a custom in-house chatbot from scratch that answers based on internal regulations and FAQs. The frontend and backend were built with Next.js and Node.js (Express), data was managed in MySQL, and the system was operated on GCP.
■ Results & Highlights
- Automated routine inquiry handling, reducing staff workload
- Standardized answers, eliminating inconsistency caused by relying on specific staff
- Delivered development and release within a short two-month timeframe
■ Why KAITECH Was The Right Fit
KAITECH’s ability to combine generative AI expertise with scratch development made it possible to build a practical chatbot tailored to existing internal policies in a short timeframe.
■ Tech Stack
Next.js, Node.js (Express), OpenAI API, MySQL, GCP